LiveChatWallet.com Refund Policy

General Refund Policy

All refund requests must be made within 30 days of the original purchase date.

Refunds will be processed through our payment processor, CCBill.com, and will appear on your statement as RJMedia.

Eligibility for Refunds

To be eligible for a refund, you must provide proof of purchase.

Refunds will only be issued for technical issues that prevent access to the services purchased or for services not rendered as described.

Requests for refunds due to changes in personal circumstances (e.g., no longer needing the service, accidental purchase) are subject to the discretion of our customer service team.

Non-Refundable Services

Any services that have been fully used or consumed are non-refundable.

Custom or personalized services are non-refundable once delivered.

How to Request a Refund

To request a refund, contact our customer service team at enquiries@livechatwallet.com or through our support page at https://www.livechatwallet.com/contact.

Please include your order number, date of purchase, and a detailed description of the issue.

Processing of Refunds

Once your refund request is received, we will review it and notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will be applied to your original method of payment within 5-7 business days.

Partial Refunds

Minute bundles cannot be partly refunded. ie: You cannot request a refund for unused minutes.

Changes to this Refund Policy

We reserve the right to modify this refund policy at any time. Any changes will be posted on this page, and your continued use of the services after any changes indicates your acceptance of the new terms.

LiveChatWallet

RJ Media, POBox 338, Manchester M22 2EH

Email: enquiries@livechatwallet.com

Phone: 01616073017